Refund and Returns Policy
At india tour guide, customer satisfaction is important to us. This Refund & Returns Policy explains the terms under which refunds may be issued for our tour and travel services.
1. Booking Cancellations
Customers may cancel their booking by informing us in writing (email or WhatsApp).
Cancellation Charges:
- More than 7 days before tour date: Full refund (excluding booking/processing charges)
- 3–7 days before tour date: 50% refund
- Less than 3 days before tour date: No refund
- No-show: No refund
2. Refund Process
- Approved refunds will be processed within 7–14 working days.
- Refunds will be made to the original mode of payment only.
- Bank or payment gateway charges, if any, are non-refundable.
3. Tour Modifications
- Date or itinerary changes are subject to availability and may involve additional charges.
- If we are unable to provide the modified service, the refund will be processed as per policy.
4. Company-Initiated Cancellations
If india tour guide cancels a tour due to unavoidable circumstances (weather conditions, safety issues, government restrictions, or insufficient bookings):
- Customers will receive a full refund or
- Option to reschedule the tour at no extra cost
5. Partial Usage of Services
- No refund will be provided for unused services, early departures, or missed sightseeing due to personal reasons.
6. Third-Party Services
- Refunds for hotels, transport, activities, or tickets booked through third-party providers will be governed by their respective refund policies.
7. Returns Policy (Clarification)
As we provide tour and travel services, physical returns do not apply.
8. Force Majeure
No refunds will be provided for cancellations due to events beyond our control, including natural disasters, strikes, pandemics, or government orders. In such cases, rescheduling options may be offered.
9. Contact Information
For refund-related queries, please contact us:
📧 Email: info@indiatourguide.in
📞 Phone: +91 9721506350
